Top Stories
AI Customer Experience Integration: Why 92% Adoption fails without
Originally published in my LinkedIn newsletter – adapted for deeper insights. The most comprehensive CX study of 2025 just dropped,.
European retail’s CX revolution: what really happened in Lisbon
Something interesting happened in Lisbon this May. While most of us were caught up in our daily customer experience (CX).
Welcome to CX Strategy
Why I built this blog, and why you should care 🙂 Here’s the truth: after 15+ years swimming in the.
