
Top Stories
Transform Your CX Strategy: 6 Game-Changing Trends for 2025
Here’s what every CX professional needs to know right now: customer experience isn’t just changing; it’s being completely rewritten. And.
- by Audrey CHATEL
- May 31, 2025
How Philip Morris transformed the tobacco industry’s customer experience
Here’s what matters: Philip Morris International just proved that even the most controversial industries can reinvent their customer relationships. After.
- by Audrey CHATEL
- July 9, 2025
Stop Teaching Empathy. Start Building It.
The 2025 Women in CX Awards just revealed the blueprint for scaling human-centered transformation and it’s not what you think.
- by Audrey CHATEL
- July 17, 2025
