July 19, 2025

Top Stories

Strategy & Trends

Transform Your CX Strategy: 6 Game-Changing Trends for 2025

Here’s what every CX professional needs to know right now: customer experience isn’t just changing; it’s being completely rewritten. And.

Strategy & Trends

How Philip Morris transformed the tobacco industry’s customer experience

Here’s what matters: Philip Morris International just proved that even the most controversial industries can reinvent their customer relationships. After.

News Strategy & Trends

Stop Teaching Empathy. Start Building It.

The 2025 Women in CX Awards just revealed the blueprint for scaling human-centered transformation and it’s not what you think.

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