Transform Your CX Strategy: 6 Game-Changing Trends for 2025
Here’s what every CX professional needs to know right now: customer experience isn’t just changing; it’s being completely rewritten. And.
Why Mango’s size revolution is your CX wake-up call (and what it means for your
Here’s what most brands get catastrophically wrong: They’re obsessing over the wrong customer. While fashion brands chase the mythical size.
Welcome to CX Strategy
Why I built this blog, and why you should care 🙂 Here’s the truth: after 15+ years swimming in the.