Here’s what every CX professional needs to know right now: customer experience isn’t just changing; it’s being completely rewritten. And if you’re not paying attention, you’re falling behind faster than you think. The numbers don’t lie. Companies that nail their CX strategy are crushing their competition by 3.5X in stock performance. Meanwhile, brands that excel
Here’s what most brands get catastrophically wrong: They’re obsessing over the wrong customer. While fashion brands chase the mythical size 0-4 customer, they’re ignoring 67% of actual US women who wear size 14 and above. Mango figured this out, and their transformation from a segregated plus-size line to a fully integrated experience is a masterclass
Why I built this blog, and why you should care 🙂 Here’s the truth: after 15+ years swimming in the customer experience waters, including my current gig as Customer Experience Digital Director at Schneider Electric, I’ve watched too many companies crash and burn with their CX efforts. Not because they lacked good intentions, but because
Something interesting happened in Lisbon this May. While most of us were caught up in our daily customer experience (CX) fires, over 200 retail leaders quietly gathered for two days to crack the code on what’s working in customer experience right now. Here’s what matters: they didn’t just talk theory. They rolled up their sleeves
Ahen an unknown printer took a galley of type and their scrambled imaketype specimen book has follorrvived not only fiver centuriewhen an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries but also the leap into electronic typesetting, remaining essentially unchanged.
Ahen an unknown printer took a galley of type and their scrambled imaketype specimen book has follorrvived not only fiver centuriewhen an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries but also the leap into electronic typesetting, remaining essentially unchanged.
Ahen an unknown printer took a galley of type and their scrambled imaketype specimen book has follorrvived not only fiver centuriewhen an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries but also the leap into electronic typesetting, remaining essentially unchanged.
Ahen an unknown printer took a galley of type and their scrambled imaketype specimen book has follorrvived not only fiver centuriewhen an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries but also the leap into electronic typesetting, remaining essentially unchanged.
